Refunds and Exchanges
All sales are final; we do not issue refunds. Please verify all information (title, date, time, seat selection, etc.) before purchasing your tickets.

Subscribers may exchange tickets free of charge (quantity based on the type of subscription). Single-ticket holders may exchange for an additional fee ($5 per ticket). You may exchange tickets for another performance within the same season. There is an additional cost if seating upgrades apply. All exchange requests are subject to availability.

Ticket exchanges can be made by phone at 303-440-7666, in person Monday–Friday, 12–5 pm, at the Chautauqua Box Office, or through intermission on performance nights. The exchange must occur prior to 5 pm on the day of the concert.

Concert Cancellations
In the event that a concert is canceled due to a pandemic, natural disaster, or other act of God, we will give you the option to refund your ticket or donate the amount to the Colorado Music Festival. Please note: Ticket service fees cover the cost of selling a ticket and are non-refundable.

Terms & Conditions

• Service fees apply to all ticket purchases.
• Treat e-tickets as you would any other valuable. Each ticket allows only one entry per scan. Any reissued ticket voids the validity of the original ticket.
• Youth tickets are for use only by individuals aged 18 or under. Patrons holding a Student ticket may be asked to provide current student identification.
• Using Youth or Student tickets outside of these conditions is strictly prohibited and is grounds for seizure and cancellation without compensation.
• If you are unable to use tickets for an upcoming concert, you may choose to receive a donation receipt for their value. To do this, you must speak with the box office—by email, phone, or in person—no less than 24 hours prior to the scheduled concert start time.
• Resale or attempted resale of any ticket at a higher price than face value is strictly prohibited and grounds for seizure and cancellation without compensation.
• Cameras, recording devices, and other electronic devices are strictly prohibited.

By submitting your order you agree to these terms and conditions, which apply to all Colorado Music Festival ticket orders facilitated by the Chautauqua Box Office.

Authorized Ticket Sales
The Box Office, Phone Center and Chautauqua Website are the only authorized outlets for ticket sales to performances at Chautauqua Auditorium or the Community House. Tickets purchased from any other source are purchased at the customer’s own risk.

If tickets are purchased from a source other than the authorized outlets and are lost or not delivered by the unauthorized seller they cannot be replaced by the Chautauqua box office.  You must contact the seller for assistance with tickets not received or replacements. Purchasing from the official provider guarantees a valid ticket sold at face value.

When purchased from someone other than the authorized sales outlets:

• We cannot guarantee that the tickets are genuine.
• Patrons almost always pay more than face value.
• Lost or stolen tickets cannot be replaced.
• Patron cannot be contacted regarding time changes, postponements or other circumstances affecting the performance.